Innovative Solutions needed a quicker, team-friendly diagramming solution to boost efficiency

At Innovative Solutions, we faced challenges that hindered our efficiency and customer experience regarding technical diagrams. We needed to find a more efficient process to generate diagrams quickly during or right after customer calls, which would in turn reduce room for miscommunication and allow quicker project completion. The manual process required to create diagrams for each project not only consumed significant time but also restricted our operational bandwidth. We needed a solution that the whole team could use to generate diagrams quickly.

Created a Slackbot to generate architecture diagrams on-demand during discussions

Automated diagramming: By integrating with Eraser's AI API, we created a Slackbot powered by IBM watsonx Assistant, Amazon Bedrock, and Eraser.io that allows our team to generate architecture diagrams on-demand during discussions. We utilized IBM watsonx Assistant integrated with Weaviate and AWS Bedrock to provide large language model (LLM) answers, which could then be fed into Eraser's AI API. This automation has streamlined our workflow, making diagram generation instantaneous and contextually relevant.

Visual documentation automation: We leveraged the Eraser platform's generative AI capabilities to produce production-grade sequence diagrams. This feature not only saves time but also ensures accuracy and consistency in our visual documentation.

Streamlined client revisions: Utilizing the diagram-as-code feature, we can make precise updates to our diagrams, enhancing the overall customer experience by providing rapid and quality edits. This capability allows us to quickly send revised diagrams back to customers, significantly improving our responsiveness and increasing their satisfaction.

Diagramming speed up by 10x, customer satisfaction and retention improved

Implementing Eraser sped up diagram generation by 10x, significantly streamlining our design processes. This efficiency gain, coupled with quicker updates to complex diagrams, has led to improved customer satisfaction and retention. Additionally, the Eraser team's prompt and responsive support, including rapid feature enhancements, has further enhanced our operational efficiency.