How DNX scaled its diagramming practice to match Australia's most demanding enterprise clients
60%
Firm-wide adoption
Significant increase
"Eraser fundamentally changed how we create architecture diagrams. What previously required significant hands-on effort is now handled in minutes, which enables us to maintain momentum as we onboard more clients."
Bruno da Silva Valenga, Modernisation Principal Consultant at DNX
DNX
DNX is an Australian modernisation transformation partner and trusted advisor helping organisations evolve with clarity and confidence. They go beyond technology upgrades, enabling secure cloud platforms, cloud-native technologies, data-driven decision-making, and governance models that deliver measurable business outcomes. DNX aligns strategy, technology, and teams to drive purposeful transformation across the organisation.
Website
https://dnx.solutionsIndustry
IT Services and IT Consulting
Location
Sydney, New South Wales
Eraser Features Used
AI diagram
DNX built a scalable diagramming practice to match its growing enterprise footprint
As one of only six AWS Premier Partners in Australia, DNX has always held itself to a high standard when it comes to client delivery. Diagramming sits at the centre of that standard — it's how DNX translates complex cloud architecture into clear, executive-ready conversations that accelerate decision-making and build lasting trust with clients.
As DNX's portfolio grew to span finance, healthcare, and SaaS at enterprise scale, the team made a deliberate decision to evolve its diagramming practice to match the rigour and consistency it brings to every engagement. The goal was straightforward: establish a centralised, governed approach that could scale alongside the business without introducing risk or inconsistency into client deliverables.
Bruno da Silva Valenga, Modernisation Principal Consultant at DNX, led that initiative with the same structured thinking DNX applies to every client modernisation programme. After evaluating the market, Bruno identified Eraser as the platform best positioned to meet DNX's requirements — a single hub for creating, versioning, and reusing diagrams across presales and delivery, backed by AI capability that could genuinely accelerate output without compromising quality.
"As we continued to scale, our teams needed a platform that could both streamline diagramming workflows and consolidate all our deliverables into a unified hub. Eraser delivered on both those requirements."
A centralised, AI-powered platform that reflects how DNX actually works
DNX's approach to client delivery has always been built on clarity, consistency, and speed. The decision to implement Eraser wasn't about fixing a broken process — it was about giving an already high-performing team the infrastructure to do what they do best, faster and at greater scale.
Eraser's onboarding team worked closely alongside DNX from day one, running in-depth training sessions that allowed DNX's presales and engineering teams to hit the ground running without disruption to active client work.
"Our first interactions with the Eraser team were highly collaborative. They walked us through the platform in detail, and we haven't encountered any roadblocks since going live."
From there, Bruno and his team identified three capabilities that became central to how DNX operates today.
Faster diagram creation without sacrificing quality
DNX's presales and engineering teams now generate bespoke, client-ready architecture diagrams in minutes using natural language prompts or text-based DSLs. For a consultancy that regularly works at C-suite level, the ability to visualise complex cloud infrastructure on the spot and iterate in real time during client meetings has meaningfully changed the quality of those conversations.
"We work at the C-suite level, where clarity and speed are non-negotiable. Being able to convey our cloud infrastructure at a glance and actively brainstorm solutions with each client was a major unlock for meeting productivity."
A reusable template library that protects delivery standards
DNX used Eraser to build a library of templates preloaded with the firm's icons, styles, and layouts. Each one reflects the delivery standards DNX's leadership has established over the years of enterprise cloud work. Every new project now starts from one of these templates, which means teams spend less time on setup and more time on the work that actually moves clients forward.
A single source of truth for every client deliverable
With diagrams now created, stored, and versioned in one place, DNX's teams can collaborate across presales and delivery without the friction of duplicated files or access issues. For a consultancy handling sensitive work across finance and healthcare, it also matters that Eraser does not use customer data for AI training — a non-negotiable for any firm operating at enterprise level.
DNX moves faster, scales cleaner, and keeps quality exactly where it needs to be
Since implementing Eraser, DNX has reduced diagram creation times by 60% — time that has been reinvested into deeper client engagement, more considered design decisions, and faster progression through presales cycles. Adoption has grown organically across the firm, which speaks to how naturally the platform fits into the way DNX's teams already think and work.
Beyond the time savings, the shift has strengthened DNX's ability to scale responsibly. Centralised templates and governed access mean that as new team members join, they're producing client-ready work from day one. Clear, consistent diagrams also accelerate the executive discussions and audit reviews that come with the territory of enterprise cloud delivery.
For a company with DNX's reputation and growth trajectory, the measure of any platform isn't just whether it saves time — it's whether it raises the bar. On that measure, the results speak for themselves.
"Within months, we're seeing organic adoption across the firm, which tells you something about how intuitive the platform is."
"Eraser turns our architectural ideas into visuals that immediately wow our prospects. It gives them the confidence that we've deeply invested in their solution, while our team saves hours of manual diagramming effort."
"With Eraser, we can start from a single architecture diagram and quickly adapt it for different environments instead of rebuilding everything from scratch. That level of flexibility is what enables our teams to move quickly and ensure consistency in each deliverable."
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"Eraser's diagrams help us visualize what we're thinking and make it easier to get alignment, which means we can spend more time focusing on our mission — conquering cancer with data."
"Our business relies on ensuring clients can understand the impact of our infrastructure. Eraser's AI diagrams are an excellent way to communicate that impact with absolute clarity."
"We use Eraser for everything that requires a visual component, from product documentation to sales workflows. It's the only solution that enables us to visually anchor complex ideas at the speed of thought."
"With Eraser, we can move from concept to complete diagram in a matter of minutes. That agility makes it infinitely easier for us to visually present our solutions to clients in a way that helps them understand our impact at a glance."
Implementing Eraser sped up diagram creation by 10x... This efficiency gain, coupled with quicker updates to complex diagrams, has improved customer satisfaction.
"Since implementing Eraser, our documentation efforts have skyrocketed from just 4 documents to over 110 in just six months."
“Eraser has unlocked a 30% increase in developer productivity due to faster onboarding, better cross-functional collaboration, and less room for mis-communication.”
Use Eraser for all of your diagrams and docs
Beyond data flow diagrams, do you need to create other technical docs and diagrams like design docs, RFCs, network diagrams, and API diagrams? Eraser provides a single platform for modern engineering teams to collaborate on docs and diagrams.
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