How DNX scaled its diagramming practice to match Australia's most demanding enterprise clients

About DNX

DNX is an Australian modernisation transformation partner and trusted advisor helping organisations evolve with clarity and confidence. They go beyond technology upgrades, enabling secure cloud platforms, cloud-native technologies, data-driven decision-making, and governance models that deliver measurable business outcomes. DNX aligns strategy, technology, and teams to drive purposeful transformation across the organisation.

The Challenge

DNX built a scalable diagramming practice to match its growing enterprise footprint

As one of only six AWS Premier Partners in Australia, DNX has always held itself to a high standard when it comes to client delivery. Diagramming sits at the centre of that standard – it’s how DNX translates complex cloud architecture into clear, executive-ready conversations that accelerate decision-making and build lasting trust with clients.

As DNX’s portfolio grew to span finance, healthcare, and SaaS at enterprise scale, the team made a deliberate decision to evolve its diagramming practice to match the rigour and consistency it brings to every engagement. The goal was straightforward: establish a centralised, governed approach that could scale alongside the business without introducing risk or inconsistency into client deliverables.

Bruno da Silva Valenga, Modernisation Principal Consultant at DNX, led that initiative with the same structured thinking DNX applies to every client modernisation programme. After evaluating the market, Bruno identified Eraser as the platform best positioned to meet DNX’s requirements – a single hub for creating, versioning, and reusing diagrams across presales and delivery, backed by AI capability that could genuinely accelerate output without compromising quality.

“As we continued to scale, our teams needed a platform that could both streamline diagramming workflows and consolidate all our deliverables into a unified hub. Eraser delivered on both those requirements.”

The Solution

A centralised, AI-powered platform that reflects how DNX actually works

DNX’s approach to client delivery has always been built on clarity, consistency, and speed. The decision to implement Eraser wasn’t about fixing a broken process – it was about giving an already high-performing team the infrastructure to do what they do best, faster and at greater scale.

Eraser’s onboarding team worked closely alongside DNX from day one, running in-depth training sessions that allowed DNX’s presales and engineering teams to hit the ground running without disruption to active client work.

“Our first interactions with the Eraser team were highly collaborative. They walked us through the platform in detail, and we haven’t encountered any roadblocks since going live.”

From there, Bruno and his team identified three capabilities that became central to how DNX operates today.

Faster diagram creation without sacrificing quality

DNX’s presales and engineering teams now generate bespoke, client-ready architecture diagrams in minutes using natural language prompts or text-based DSLs. For a consultancy that regularly works at C-suite level, the ability to visualise complex cloud infrastructure on the spot and iterate in real time during client meetings has meaningfully changed the quality of those conversations.

“We work at the C-suite level, where clarity and speed are non-negotiable. Being able to convey our cloud infrastructure at a glance and actively brainstorm solutions with each client was a major unlock for meeting productivity.”

A reusable template library that protects delivery standards

DNX used Eraser to build a library of templates preloaded with the firm’s icons, styles, and layouts. Each one reflects the delivery standards DNX’s leadership has established over the years of enterprise cloud work. Every new project now starts from one of these templates, which means teams spend less time on setup and more time on the work that actually moves clients forward.

A single source of truth for every client deliverable

With diagrams now created, stored, and versioned in one place, DNX’s teams can collaborate across presales and delivery without the friction of duplicated files or access issues. For a consultancy handling sensitive work across finance and healthcare, it also matters that Eraser does not use customer data for AI training – a non-negotiable for any firm operating at enterprise level.

The Result

DNX moves faster, scales cleaner, and keeps quality exactly where it needs to be

Since implementing Eraser, DNX has reduced diagram creation times by 60% – time that has been reinvested into deeper client engagement, more considered design decisions, and faster progression through presales cycles. Adoption has grown organically across the firm, which speaks to how naturally the platform fits into the way DNX’s teams already think and work.

Beyond the time savings, the shift has strengthened DNX’s ability to scale responsibly. Centralised templates and governed access mean that as new team members join, they’re producing client-ready work from day one. Clear, consistent diagrams also accelerate the executive discussions and audit reviews that come with the territory of enterprise cloud delivery.

For a company with DNX’s reputation and growth trajectory, the measure of any platform isn’t just whether it saves time – it’s whether it raises the bar. On that measure, the results speak for themselves.

“Within months, we’re seeing organic adoption across the firm, which tells you something about how intuitive the platform is.”