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User Journey Map Maker
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How to make a User Journey Map
Step-by-step guide on making a User Journey Map
- Write a prompt describing the user journey. A simple one-liner can work, but the best prompts are at least 3–4 sentences long. Applying the below framework yields good results:
- Identify the user persona and their goal (e.g. “A new customer wants to subscribe to our service”).
- List out the sequential steps the user goes through, including decisions, actions, and touchpoints (e.g. app, website, support call).
- If relevant, note branching paths based on decisions (e.g. “If user skips signup, show reminder later”).
- Make a diagram with the completed prompt.
- Edit the diagram with follow-up prompts (this step requires signing in to Eraser).
- Manually adjust the layout using GUI controls (this step requires signing into Eraser).
Tips on making a User Journey Map
- Instead of writing a prompt from scratch, use onboarding docs, support logs, or user interviews as source material.
- Ask an LLM to break the journey into phases (e.g. Awareness, Consideration, Onboarding) and list steps, pain points, and emotions in each phase. This can also help uncover blind spots or stress test the journey by highlighting gaps or edge cases you might have missed.
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FAQs
How do IÂ get started?
Try one of our presets. Select an option under "Load a preset" and click "Generate Diagram". You can also browse our use case video library for more inspiration.
Can I edit my diagram?
Yes, the diagrams can be edited in Eraser, a docs and diagram tools built for engineering teams. Click on "Save and Edit Diagram". In Eraser, the diagrams can be edited using Eraser's diagram-as-code syntax.
Who made this and what is Eraser?
DiagramGPTÂ was created by the team at Eraser, leveraging OpenAI's GPT-4. Eraser (eraser.io) is a whiteboard for engineering teams. You can edit your DiagramGPT generated diagrams using Eraser.
How can I share feedback?
We'd love to hear from you. Reach out to us at hello@tryeraser.com, on Twitter (@eraserlabs), or join our Slack community.
What types of diagrams can it draw?
4 types are currently available – flow charts, entity relationship diagrams, cloud architecture diagrams, and sequence diagrams.
Is there an API?
Yes, you can read our API documentation here. Due to LLM costs, the API is only available to Professional Plan teams.
Will my data be used for LLMÂ training?
No. OpenAI nor Eraser will use your data to train AI models. Eraser may analyze your usage to improve and enhance our AI feature.
What's next?
It only gets better from here. We're working to improve accuracy and layout customization. If there's something you'd really like to see, drop us a note at hello@tryeraser.com.
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